Privacy Policy

1. Data controller

The controller that determines the purposes and means of processing your data is:

• Name: AMBASADOR CENTER S.R.L.
• Unique registration code (CUI): 30885516
• Registered office: 22A Pelendava Street, Craiova, Dolj County, Romania
• Centre location: 486 Calea Craiovei, Albești village, Șimnicu de Sus, Dolj County, Romania
• E-mail: contact@caminsfantaelena.ro
• Website: www.caminsfantaelena.ro

2. What data we collect

Through this website we may collect the following categories of data, only to the extent that you provide them voluntarily or they result from browsing:

• Identification and contact data — name, surname, e-mail address, phone number, submitted through the contact or visit-booking form;
• Message content — any information you choose to include in your message;
• Technical data — IP address, device and browser type, pages visited, collected through cookies and analytics tools (see the Cookie Policy).

We do not ask for, and we kindly request that you do not submit through the website forms, health data or other special categories of data. The processing of residents' health data is carried out separately, exclusively within the contractual service relationship, on the basis of distinct notices and consents.

3. Purposes and legal bases of processing

We process your data for the following purposes, based on Article 6 GDPR:

• To respond to requests and messages sent through the contact form — basis: our legitimate interest in communicating with interested persons (Art. 6(1)(f));
• To schedule and organise visits to the centre — basis: pre-contractual steps taken at your request (Art. 6(1)(b));
• For the operation, security and improvement of the website — basis: our legitimate interest (Art. 6(1)(f));
• For traffic analysis through non-essential cookies — basis: your consent (Art. 6(1)(a)), which you may withdraw at any time.

As regards care services, where applicable, the processing of health data is based on Article 9(2)(h) GDPR (the provision of health and social care) and on the explicit consent of the data subject or their legal representative.

4. Retention period

• Data submitted through the contact form is kept for as long as necessary to handle the request and thereafter for a maximum of 12 months, for record-keeping purposes;
• Data related to a booking is kept for as long as necessary to organise the visit and, if no contract is concluded, for a maximum of 12 months;
• Technical data and data collected through cookies is kept in accordance with the periods indicated in the Cookie Policy.

Upon expiry of these periods, the data is securely deleted or anonymised, except where the law requires it to be kept for a longer period.

5. Who we share data with

We do not sell or trade your data. We may disclose it, strictly as necessary, to the following categories of recipients, acting as processors or independent controllers:

• Website hosting and infrastructure providers;
• E-mail and communications service providers;
• Traffic analytics providers (for example, Google Analytics);
• Public authorities, where there is a legal obligation to do so.

All our processors are contractually required to ensure a level of data protection compliant with the GDPR.

6. Transfers outside the European Economic Area

Some of our service providers may process data on servers located outside the European Economic Area (EEA). In such cases, the transfer is carried out only to countries ensuring an adequate level of protection or on the basis of safeguards provided by the GDPR, such as the standard contractual clauses approved by the European Commission.

7. Cookies

The website uses cookies and similar technologies. For details on the types of cookies, their purposes and how you can manage them, please see the Cookie Policy.

8. Your rights

As a data subject, you have the following rights, under the conditions laid down by the GDPR:

• The right of access to the processed data;
• The right to rectification of inaccurate or incomplete data;
• The right to erasure (“the right to be forgotten”);
• The right to restriction of processing;
• The right to data portability;
• The right to object to processing based on legitimate interest;
• The right to withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal;
• The right not to be subject to a decision based solely on automated processing.

To exercise these rights, you may contact us at contact@caminsfantaelena.ro. We will respond to your request within one month of receipt at the latest.

9. Right to lodge a complaint

If you consider that the processing of your data infringes applicable law, you have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP):

• Address: 28-30 General Gheorghe Magheru Blvd, Sector 1, Bucharest;
• E-mail: anspdcp@dataprotection.ro;
• Website: www.dataprotection.ro.

10. Data security

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction or disclosure, including encryption of communications, role-based access control and records of processing activities.

11. Minors' data

The website is intended for adults. We do not knowingly collect data of minors. If a parent or guardian finds that a minor has provided us with data, they may contact us to have it deleted.

12. Changes to this policy

We reserve the right to update this policy from time to time. The version in force is the one published on the website, indicating the date of the last update. We recommend that you review it periodically.

13. Contact

For any question regarding the processing of personal data, you may contact us at: AMBASADOR CENTER S.R.L., 22A Pelendava Street, Craiova, Dolj County, e-mail: contact@caminsfantaelena.ro.